Privacy Policy

1. Who we are

Faisons Vision ("Faisons", "we", "us") is a Singapore company specialising in branded merchandise and corporate gifting. We are responsible for the personal data described in this policy, and we handle it in line with Singapore's Personal Data Protection Act 2012 (PDPA). In this policy, "Faisons Vision", "we" and "us" means Faisons Vision, Singapore.

2. What we collect

Please don't send us sensitive personal data such as NRIC numbers, health or financial details. We don't need it.

3. How we use it

• To reply to your enquiry and prepare proposals, samples and quotations.
• To deliver, invoice and support projects we take on for you.
• To keep the website secure and protect it from abuse.
• To meet our legal, tax and accounting obligations.

When you send us an enquiry, you consent to us using your details for these purposes. We will not use them for anything unrelated without asking you first.

4. Who we share it with

Your enquiry is seen only by our team. We use a small number of trusted service providers, who process data for us under contract:

When a project requires it, we share the minimum details needed (for example, a delivery contact) with our production and logistics partners. We may also disclose information where the law requires it. We never sell personal data.

5. International transfers

Some of our providers process data outside Singapore. When they do, we make sure your data receives protection comparable to the PDPA. We do this through contractual commitments such as data processing agreements and standard contractual clauses.

6. Cookies and analytics

This website sets no cookies and uses no analytics, advertising or social-media tracking. Our hosting provider may use strictly necessary security measures to protect the site. If this ever changes, we will update this section before the change takes effect.

7. How long we keep it

• Enquiries that don't become projects: up to 24 months from our last contact.
• Client and project records: for as long as Singapore law requires for tax and accounting, normally five years.

After that, we securely delete or anonymise the data.

8. Security and breaches

Our site is served only over encrypted HTTPS. Access to enquiries is limited to our team, and our accounts are protected with strong authentication. No system is perfectly secure. If a data breach is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission (PDPC) as the PDPA requires.

9. Your rights and choices

At any time, you can ask us to:

• Tell you what personal data we hold about you and how we have used or disclosed it in the past year.
• Correct anything that is inaccurate or incomplete.
• Withdraw your consent, or delete your data where we're not required to keep it.
• Transfer your data to another organisation, where applicable.

To make a request, email our Data Protection Officer (details below). We may need to confirm your identity first. We aim to reply within 10 working days, and to fulfil access or correction requests within 30 days. If you're not satisfied with our response, you may contact the PDPC.

10. Visitors from the EU and UK

If the EU or UK GDPR applies to you, we rely on two legal bases. The first is taking steps at your request before entering into a contract. The second is our legitimate interest in responding to business enquiries and running our business. You also have the rights to object to processing, to restrict it, and to lodge a complaint with your local supervisory authority (in the UK, the Information Commissioner's Office).

11. Marketing

We don't send marketing newsletters, texts or calls. If we ever do, it will only be with your consent, every message will include a simple way to opt out, and we will respect Singapore's Do Not Call Registry.

12. Changes to this policy

We may update this policy from time to time. The date at the top always shows the latest version. If we make significant changes, we will highlight them here.